Residents and businesses seeking to start utility services need to complete a utility work order along with submitting documents showing rights to the property. Owners must provide a copy of the purchase agreement, settlement statement or warranty deed along with a completed utility work order to start utility services. Renters must provide a copy of the signed lease agreement along with a completed utility work order. Both renters and owners are asked to show driver’s license for identification purposes.
There are two ways to submit your utility work order and required paperwork to start utility services:
- Residents and business can apply in person at the customer service window in City Hall or submit notarized utility work order with required documents via email to UtilityBilling@Altamonte.org.
- For residential service, a one-time $50 deposit is required and can be paid over the phone or in person. The deposit can be requested as a refund on the account after 12 consecutive months of prompt payment of the monthly utility bill. Commercial deposit amounts vary based on anticipated consumption. For commercial deposit amounts, please contact us at UtilityBilling@Altamonte.org or (407) 571-8044. Commercial and residential deposits are automatically refunded when accounts are terminated.
Please note if you are requesting same day service, an additional $10 same day service fee will be assessed but the utility work order and required documents must be submitted before 3 p.m. If it is received after 3 p.m., an after-hours fee of $25 will be assessed.
State statutes and local city and county ordinances require connection to a central sewer system where such service is available. Single-family users not connected to the city water system pay the maximum monthly sewer charge.
The owner or occupant should be present at the dwelling or structure when the valve establishing water service is opened. If you choose not to be present, the city is not responsible for any damages that may arise as a result of the turn-on.
To ensure an accurate water meter reading, keep shrubbery, bushes, grass, etc. in and around the meter box trimmed. Also, keep foreign objects away from the meter box. This allows our meter readers easy access to the box and helps eliminate dangerous conditions such as snakes, bees and the like.
It is unlawful for anyone other than city utility personnel to turn the water meter on or off. The police are notified of any tampering with meters locked for non-payment. Legal action may be taken and fines assessed for any theft, damages, etc. to water meters or service.
Reclaimed Water Service
Reclaimed water is highly-treated wastewater used for irrigation and car washing purposes. Access to the reclaimed water system may be obtained through an underground irrigation system or through an in-ground service box that features a special attachment for a garden hose. Connection to the reclaimed water system is suggested, but not required, for customers living in single-family homes. The utility billing department can advise commercial users about reclaimed water availability at their location.
Customers moving into an area where reclaimed water is available should sign the lower portion of the utility work order to start service. Call (407) 571-8340 to request a free, quick disconnect device.